Frequently Asked Questions
A Few Good Answers.
Have a different question? Get in touch and tell us what you need.
What is the difference between Heavy Ink Originals and custom business apparel?
Heavy Ink Originals is our own clothing line. Browse available designs and purchase them through the shop.
Custom Business Apparel is made around your business logo or design. Send your project details through our inquiry form so we can discuss options, pricing, and timing.
How do I start a custom order?
Use our custom order form to share your idea, estimated quantity, preferred colors, and requested date. Pricing and timing depend on your project details.
Do I need finished artwork?
You can send finished artwork or describe an idea you want to explore. Add an artwork link if you have one, and make sure it can be opened without requesting access.
What size should I choose?
Fit can vary by garment. Check the sizing information on the product you want, and contact us if you need help before ordering.
How long will my order take?
Production timing depends on the product or custom project. For custom work, include your requested date so we can discuss it. A requested date is not a guaranteed deadline.
How do I check shipping details?
Check the product details and the shipping options shown at checkout. Contact us before ordering if delivery timing is important for your project.
What if I have a return or exchange question?
Contact us with the item or order details so we can help. If you have a question about a custom item before ordering, ask us before your project is confirmed.